My Spokane 311
My Spokane 311 is the new centralized customer service department for the City of Spokane.
My Spokane 311 customer service representatives can be reached by phone, on the internet or in person to help with your solid waste services. If they are unable to answer your question, they know the right person to contact who does. Representatives can be reached by calling 311, Monday-Friday 7 a.m. to 6 p.m. If you are outside the city limits, dial 755.CITY (2489). Representatives can also be reached online at MySpokane311.org or by email at firstname.lastname@example.org. You can visit a My Spokane 311 representative in person at City Hall every Monday-Friday 8 a.m. to 5 p.m.
DOs & DON'Ts
DO have your carts out before 7 a.m. on your collection day in the designated area!
DO have your carts opening towards the street or alley!
DO have your carts within a maximum of 2 feet of the street or alley!
DO have your carts at least 3 feet apart from each other and vehicles or any other obstacles!
DO remove your containers by 9 p.m. following collection!
DO put your extra garbage out if needed. Having extra garbage will result in some extra fees, but we will be glad to take it!
DO call or e-mail us with any questions or concerns you have!
DON'T put hot ashes in your cart, this can cause your cart to catch on fire and melt!
DON'T leave items out within 10 feet of your cart because they will be picked up as extras!
DON'T leave your containers next to the fence or under garage eaves!
DON'T leave your containers out all the time. This results in theft and illegal dumping. You are responsible for your cart!
DON'T put household hazardous waste in your garbage recycling cart. Dispose of it at the Waste to Energy Facility or any transfer station for free! Check Disposal for drop off times.
DON'T remove hinge pins on containers as this could cause serious bodily injury!
DON'T roll or move carts with the lid open as this could cause serious bodily injury!
CONTACT INFORMATION. Have a question? Need Assistance? We're here to help, call us at 311, or for outside city limits, 509.755.CITY (2489).